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<FAI:CourseOutline FAI:link="AIT_VoIP_For_Mgrs.xml"
     xmlns:FAI="http://www.fisher-assoc.com/DTDs/FAI_CourseOutline.dtd" >

  <FAI:CourseTitle FAI:level="Introduction"  FAI:code="VOIP_NETWK_MGRS">
	VoIP and Video for Managers
  </FAI:CourseTitle>  
  
    <FAI:CourseCategory>Overviews</FAI:CourseCategory>
    <FAI:CourseCategory>Data Communications</FAI:CourseCategory>
    <FAI:CourseCategory>VoIP</FAI:CourseCategory>
     
  <FAI:SummaryInfo>

    <FAI:CourseDesc FAI:version="Jan08">
	An introductory course 
	for communications managers and administrators
	that provides an overview of the business issues and technologies 
	involved in moving to VoIP and video.
	It demystifies terms and technology, highlighting the essential knowledge 
	that managers require to make informed decisions regarding deployment.  
	Content is vendor-neutral but does include examples of real world solutions. 
    </FAI:CourseDesc>

    <FAI:CourseDuration>
	1 Day
    </FAI:CourseDuration>

    <FAI:CourseAudience>
	Managers and executives seeking to understand 
	the implementation of voice and video communications 
	over data networks. 	
    </FAI:CourseAudience>

    <FAI:CourseObjectives>

      <FAI:Objective FAI:desc="Understand the fundamentals of real-time communications over data networks." />
      <FAI:Objective FAI:desc="Gain an understanding of TCP/IP as it relates to VoIP and Video" />
      <FAI:Objective FAI:desc="Recognize the potential advantages and cost savings associated with having data, voice, and video on the same network." />
      <FAI:Objective FAI:desc="Recognize the disadvantages and potential pitfalls associated with having data, voice, and video on the same network" />
      <FAI:Objective FAI:desc="Be familiar with what it takes to support real-time communication on a data network" />
      <FAI:Objective FAI:desc="Be familiar with PBXs that have VoIP capabilities" />
      <FAI:Objective FAI:desc="Understand the challenges in achieving a high Quality user Experience (QoE)" />
      <FAI:Objective FAI:desc="Be ready to create a business case for moving to voice and video over IP" />
      
    </FAI:CourseObjectives>

    <FAI:CourseSetupList>

      <FAI:Setup FAI:desc="Internet Explorer 6 (or equivalent)"  />
      <FAI:Setup FAI:desc="Internet access preferred"  />

    </FAI:CourseSetupList>    

    <FAI:CourseTextList>

      <FAI:Text FAI:title="Course Workbook" />

    </FAI:CourseTextList>    

    <FAI:CoursePrerequisiteList>

      <FAI:CoursePrerequisite FAI:title="A basic understanding of computer networks." />

    </FAI:CoursePrerequisiteList>    

  </FAI:SummaryInfo>  

  <FAI:TopicList>                                  

    <FAI:SuperTopic FAI:title="What is Voice over IP (VoIP)" >
      <FAI:Topic FAI:title="Welcome" />
      <FAI:Topic FAI:title="Course Overview" />
      <FAI:Topic FAI:title="What is VoIP ?" />
      <FAI:Topic FAI:title="How is VoIP Accomplished" />
      <FAI:Topic FAI:title="Integration and Evolution" />
      <FAI:Topic FAI:title="Why is it Important ?" />
      <FAI:Topic FAI:title="Issues with Voice Exposure on LAN" />
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Unified Communication" >
      <FAI:Topic FAI:title="What is Unified Communication ?" />
      <FAI:Topic FAI:title="How is it Accomplished ?" />
      <FAI:Topic FAI:title="Integration and Evolution" />
      <FAI:Topic FAI:title="Why is it Important ?" />
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Traditional Telephony" >
      <FAI:Topic FAI:title="Public Switched Telephone Network (PSTN)" />
      <FAI:Topic FAI:title="Signalling Protocol SS7" />
      <FAI:SuperTopic FAI:title="Private Voice Networks" >
          <FAI:SuperTopic FAI:title="PBXs" >
              <FAI:Topic FAI:title="Features" />
              <FAI:Topic FAI:title="IVR" />
              <FAI:Topic FAI:title="ACD" />
      	  </FAI:SuperTopic>
      </FAI:SuperTopic>
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Real-Time Communications on a Data Network" >
      <FAI:SuperTopic FAI:title="Local Area Networks (LANs)" >
          <FAI:Topic FAI:title="Definition" />
          <FAI:Topic FAI:title="Basic Operation" />
      </FAI:SuperTopic>
      <FAI:SuperTopic FAI:title="Wide Area Networks (WANs)" >
          <FAI:Topic FAI:title="Definition" />
          <FAI:Topic FAI:title="Basic Operation" />
      </FAI:SuperTopic>
      <FAI:Topic FAI:title="The Internet" />
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Review: TCP/IP" >
      <FAI:Topic FAI:title="OSI Reference Model" />
      <FAI:Topic FAI:title="TCP/IP Real World Model" />
      <FAI:Topic FAI:title="IP Datagrams" />
      <FAI:Topic FAI:title="UDP Packets" />
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Requirements for a Data Network" >
      <FAI:Topic FAI:title="Design" />
      <FAI:SuperTopic FAI:title="Topology" >
          <FAI:Topic FAI:title="LAN Needs" />
          <FAI:Topic FAI:title="WAN Needs" />
          <FAI:Topic FAI:title="Backbone Needs (MPLS Cloud)" />
      </FAI:SuperTopic>
      <FAI:SuperTopic FAI:title="Quality of Service" >
          <FAI:Topic FAI:title="VLANS within the LAN Switches" />
      </FAI:SuperTopic>
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Assessing Readiness" >
      <FAI:Topic FAI:title="Business Readiness" />
      <FAI:Topic FAI:title="Organizational Readiness" />
      <FAI:Topic FAI:title="Network Readiness" />
      <FAI:Topic FAI:title="Implementation Planning" />
      <FAI:Topic FAI:title="Review: Key Issues" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>

    <FAI:SuperTopic FAI:title="Deployment Considerations" >
      <FAI:Topic FAI:title="Setting Expectations" />
      <FAI:SuperTopic FAI:title="Migration Planning" >
          <FAI:Topic FAI:title="Managing Change" />
          <FAI:Topic FAI:title="Managing Quality of Service" />
      </FAI:SuperTopic>
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>
    
    <FAI:SuperTopic FAI:title="VoIP: Making the Business Case" >
      <FAI:Topic FAI:title="Analyzing Costs" />
      <FAI:Topic FAI:title="Analyzing Benefits" />
      <FAI:Topic FAI:title="Cost Savings Metrics" />
      <FAI:Topic FAI:title="Productivity Improvements" />
      <FAI:Topic FAI:title="Budgeting Considerations" />
      <FAI:Topic FAI:title="Estimating Return on Investment (ROI)" />
      <FAI:Topic FAI:title="Review" />
      <FAI:Topic FAI:title="Quiz" />
    </FAI:SuperTopic>
    
  </FAI:TopicList>
    
</FAI:CourseOutline>

 